Last updated: 9 July 2026
Because your keepsake is made to order, delivery time is production time plus postage time.
These are estimates rather than guarantees.
Currently across the United Kingdom. International delivery may come later; when it does, countries, prices and customs information will show at checkout.
Delivery cost shows at checkout before you pay. Where tracking is available, we email a link at dispatch.
Around Christmas, Black Friday and bank holidays, times can stretch; we'll post last-order dates so you know the cut-off.
Severe weather or courier strikes can occasionally cause delays outside our control; we'll keep you posted and help however we can.
The courier will usually leave a card or try again — follow their instructions to rearrange or collect. If a parcel returns to us after failed attempts, a redelivery may need another postage charge.
Please give a full, accurate address. Some products and couriers can't deliver to PO Boxes; BFPO/military addresses are supported where the courier allows (longer times); and remote areas such as the Scottish Highlands and Islands may carry a surcharge or longer times, shown at checkout.
If your order contains items made in different places, they may arrive separately at no extra cost — each with its own tracking where available.
If tracking shows non-delivery a reasonable time after the estimate, contact us and we'll investigate with the courier; if confirmed lost, we reprint and resend or refund. If a delay becomes unreasonable, you can cancel any part not yet printed for a refund.
Tell us immediately at caninekeepsakes.admin@gmail.com — we can often fix it before print.